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1. What is Ouray County Alerts (powered by GEM)?
Ouray County Alerts utilizes the Genasys Emergency Management (GEM) software, which is a
multi-channel (i.e. SMS, voice, email, etc.) emergency notification system that provides lifesaving
emergency information to users.
2. What types of notifications/messages will I receive from Ouray County Alerts
Ouray County Alerts will be utilized to alert users about issues that may affect your safety, such as
evacuation notices, wildfires, floods, power outages, and other emergency notifications.
Who can register?
Anyone who lives, works, or owns property in Ouray County sign up. Visitors or people
with family in the notification area may also register. If you need assistance with
registration, please call Ouray County Emergency Management at 970-325-7273 or
email pio@ourayco.gov
4. How do I register?
Visit Ouray County Alerts
to sign up for notifications and designate how you would like to
be contacted. To receive text alerts, you must add your SMS (text message) phone
number(s).
5. Why do I get the pop-up message “Email is already registered” or “Number is already
registered”?
During setup of our system, it is possible that someone has already added contact data.
If you receive one of these messages, simply return to the login screen and click
on "Forgot your Password?". Then use the email or number to receive a temporary
password. The number must be able to receive text messages.
6. My contact information has changed, how do I update it?
Login to the system portal and go to the page that needs to be updated. For instance,
account or emails, and update your information. Remember to click the “Update” button
when done.
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7. How will I know if a phone call, email, or text (SMS) is coming from Ouray County Alerts?
Email messages will come from (noreply@genasys.com) and have your Alerting System
name or identity, phone calls will display Caller ID 970-633-7100 and text/SMS messages
will use the sender ID
65513. We recommend you create a contact in your phone called
Ouray County Alerts with this information.
8. Do I need to provide an address or location?
Providing a home or work location is not required; however, not having a location in the system
will prevent you from receiving emergency alerts that are geo-targeted (i.e. location based) and
critical weather alerts.
9. Will my contact information be shared with others?
No, the information you provide will only be used by our system and local admins to send
you alerts. Your contact information will never be sold to an outside entity.
10. What are some reasons alerts from Ouray County Alerts may not be delivered to me?
● Your contact information is not up to date
● You did not enable the SMS checkbox
● Your phone is off or busy for an extended period of time
● Your email provider may have placed the email in the spam/junk folder. Please add
(
noreply@genasys.com) to your trusted mail list.
● Our alerting staff will be able to see the call/email/text results of an alert. It is
recommended you have more than one contact method registered.
11. How do I remove my information from the system?
You can unsubscribe directly from the registration portal. Login to Ouray County Alerts
and
go to the unsubscribe button, then follow the prompts. This will delete your contact data
from the system. If you need assistance please contact Ouray County Emergency
Management at 970-325-7273 or email pio@ourayco.gov
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SEE THE FOLLOWING PAGES FOR INSTRUCTIONS ON HOW TO REGISTER FOR
OURAY COUNTY ALERTS
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First time user(s),
select the "Click here to register" link
Enter an email (or phone number
that can receive text messages),
and the required location fields,
then add a password.
Select "Register“ when done.
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After the Account information has been completed, use the menu icons on the left to
add additional information as appropriate:
• Additional emails – home or personal email
• Additional phone numbers – add any additional numbers (alt cell, landline, office) that you want
notification sent to
• Locations – add your work and home addresses (see next page)
**IF YOU DO NOT ADD A LOCATION, YOU WILL NOT RECEIVE GEO-TARGETED (LOCATION
BASED) ALERTS AND MAY MISS OUT ON CRITICAL EMERGENCY ALERTS**
* These icons or on the left side
of your registration screen
after sign in.
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When adding locations, you will want to give the location a name (ex: Work or Home).
Line 1 = the street address
Line 2 = suite or apt #
Once Line 1, City, and State fields are completed, press the geolocate button. Confirm the
red triangle is in the correct location, then select "Create"
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